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Annual Maintenance Contract (AMC) Policy

  1. Purpose

This policy defines the framework for Annual Maintenance Contracts (AMC) to ensure uninterrupted performance, patient safety, regulatory compliance, and lifecycle support for Pneoterik products installed at customer locations.

  1. Objectives
  • Ensure optimal uptime and performance of installed systems
  • Protect patient safety and clinical outcomes
  • Standardize preventive and corrective maintenance practices
  • Create predictable and recurring service revenue
  • Align service delivery with governance and ESG standards
  1. Scope

Applicable to all Pneoterik products installed at hospitals, healthcare institutions, laboratories, and approved customer facilities.

  1. AMC Coverage

Preventive Maintenance – Scheduled inspections, cleaning, calibration, and functional testing.

Corrective Maintenance – Breakdown support, fault rectification, and part replacement as per AMC terms.

Digital Monitoring – 24/7 IAQ monitoring and cloud-based performance support where applicable.

  1. Types of AMC

Comprehensive AMC (CAMC): Includes preventive and corrective maintenance with parts replacement (excluding consumables unless specified).

Non-Comprehensive AMC: Covers labor and preventive maintenance; parts charged separately.

  1. AMC Tenure & Pricing

AMC may be annual or multi-year.

Pricing typically ranges between 8–12% of equipment value per annum.

AMC to be invoiced annually in advance.

  1. Service Levels & Response

Defined SLAs based on criticality, with priority response for ICU, OT, and critical care installations.

  1. Customer Responsibilities

Ensure proper operating conditions, timely access for maintenance, and prompt reporting of issues.

  1. Exclusions

Misuse, negligence, unauthorized modifications, force majeure events, and consumables unless specified.

  1. Regulatory & Compliance

Maintenance aligned with Medical Devices Rules, 2017, hospital infection control protocols, and audit requirements.

  1. Governance & Oversight

Oversight by Operations and Quality teams with escalation to Management and Audit & Risk Committee.

  1. Review & Amendment

Policy reviewed periodically to reflect regulatory or operational changes.

  1. Adoption

Approved by the Board of Directors and effective from the date of approval.